Frequently Asked Questions
1. Ordering Process
How do I place an order?
- Browse products and add to cart
- Proceed to checkout
- Enter shipping/payment details
- Review and confirm your order
Can I modify my order?
Changes can be requested within 1 hour of placement by contacting customer support through your account.
2. Shipping Information
What are the delivery options?
- Standard Shipping (3-5 business days)
- Express Shipping (1-2 business days)
- Free shipping on orders over $50
When will my order ship?
Most orders ship within 1 business day. You’ll receive tracking information via email once shipped.
3. Returns & Refunds
What’s your return policy?
- Unopened items within 30 days
- Original receipt required
- Refund to original payment method
- Certain restrictions apply
How do I return an item?
- Contact customer service
- Receive return authorization
- Ship items back to us
- Allow 3-5 days for refund processing
4. Product Information
How do I choose the right products?
Each product page includes:
- Detailed descriptions
- Feeding/usage guidelines
- Size/weight recommendations
- Customer reviews
Are your products safe?
All products meet:
- Canadian safety standards
- Strict quality controls
- Veterinary recommendations
5. Payment Options
What payment methods do you accept?
- Credit cards (Visa, Mastercard, Amex)
- PayPal
- Apple Pay
- Google Pay
Is my payment secure?
We use:
- SSL encryption
- PCI-compliant processing
- Fraud detection systems
6. Account Management
How do I create an account?
- Click “Register” at checkout
- Provide basic information
- Verify your email
- Start earning rewards
What are the benefits?
- Order history tracking
- Faster checkout
- Exclusive offers
- Rewards program
7. Product Availability
What if an item is out of stock?
- Check back frequently
- Sign up for restock alerts
- Consider similar alternatives
- Contact us for estimated dates
8. Subscription Services
How do subscriptions work?
- Choose delivery frequency
- Save 5-15% per order
- Modify or cancel anytime
- Free shipping on all subscriptions
9. International Orders
Do you ship worldwide?
Currently we only ship within Canada. Please check back for future international shipping options.
10. Contact Options
For additional assistance:
- Visit our Help Center
- Use live chat during business hours
- Submit a support ticket
- Check our social media channels
Most questions can be answered instantly through our virtual assistant available 24/7.