Privacy Policy

Last Updated: [Month/Day/Year]

1. Information We Collect

We may collect the following types of information when you use our services:

  • Personal identifiers (name, address, contact details)
  • Payment and transaction information
  • Pet profile details (breed, age, dietary needs)
  • Website usage data (cookies, browsing behavior)
  • Customer service interactions

2. How We Use Information

Your data helps us to:

  • Process orders and deliver products
  • Provide personalized recommendations
  • Improve our services and website
  • Communicate about orders and promotions
  • Prevent fraud and ensure security
  • Comply with legal requirements

3. Information Sharing

We may share information with:

  • Delivery and logistics partners
  • Payment processors
  • Marketing service providers (with consent)
  • Legal authorities when required by law
  • Affiliated business partners

4. Your Privacy Choices

You have the right to:

  • Access and update your personal information
  • Opt-out of marketing communications
  • Request deletion of your data
  • Restrict certain data processing
  • Receive your data in portable format

5. Data Security

We implement appropriate measures including:

  • SSL encryption technology
  • Secure payment gateways
  • Regular security audits
  • Limited employee access
  • Data minimization practices

6. Cookies and Tracking

Our website uses:

  • Essential operational cookies
  • Performance analytics cookies
  • Preference cookies
  • Marketing cookies (opt-in required)
    Manage preferences through our cookie banner

7. Children’s Privacy

We do not knowingly collect data from children under 13 without parental consent. Parents may contact us to review or delete any accidental collections.

8. Data Retention

We retain your information:

  • For active customer relationships
  • As required by business needs
  • To comply with legal obligations
  • For legitimate business purposes

9. International Transfers

For cross-border data transfers, we implement:

  • Standard contractual clauses
  • Adequacy decisions where applicable
  • Additional safeguards as needed

10. Policy Updates

We may update this policy periodically. Material changes will be notified through our website or direct communication.

11. Contact Us

For privacy-related inquiries or to exercise your rights, please use the designated contact methods in our website’s privacy section.